Privacy Policy

Agency Name: Nieuvision Property

Office Address: Level 1, Suite 14, 116-120 Melbourne Street, North Adelaide SA 5006

Contact: 1300 832 554 | propertymanager@nieuvision.com.au

1. Our Commitment to Your Privacy

Nieuvision Property is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy outlines how we collect, use, disclose, and store your personal information.

2. What Personal Information We Collect

We may collect personal information from you including:
– Full name, address, email and phone number
– Date of birth, driver’s licence or passport number
– Employment and income details
– Banking details
– Rental history and references
– Property ownership details
– Communication records and service preferences

In some cases, we may also collect sensitive information (e.g. health info for maintenance access or support needs), with your consent.

3. How We Collect Your Information

We collect personal information:
– Directly from you (in person, by phone, email or online forms)
– Through rental applications, tenancy agreements and service requests
– From third parties (e.g. previous landlords, referees, employers or credit
agencies)
– When you visit our website, through cookies and analytics

4. Why We Collect Your Information

We collect and use your information to:
– Provide property management, sales and leasing services
– Process tenancy applications and manage rental agreements
– Communicate with landlords, tenants, contractors and other stakeholders
– Respond to maintenance requests or emergencies
– Comply with legal obligations and resolve disputes

We only collect information relevant to our services and will not use it for any unrelated purpose without your consent.

5. Disclosure of Personal Information

We may disclose your personal information to:
– Landlords, tenants and applicants (as relevant)
– Tradespeople and service providers
– Reference check agencies and tenancy databases (e.g. TICA, NTD)
– Legal, financial or insurance representatives
– Government agencies as required by law (e.g. for bond lodgement or court
orders)

We will not sell your personal information or share it for marketing purposes without your permission.

6. Storage and Security

We store personal information securely in both digital and physical formats and take reasonable steps to protect it from misuse, interference, loss, and
unauthorised access or disclosure. When personal information is no longer needed, we destroy or de-identify it in accordance with legal requirements.

7. Access and Correction

You may request access to the personal information we hold about you or ask us to correct any errors. Requests should be made in writing to our Privacy Officer (contact details below). We will respond within a reasonable time.

8. Website and Cookies

Our website may collect general data (e.g. pages visited, IP address, browser type) to improve your experience.
Cookies are used for basic website functionality.
You may disable cookies in your browser settings.

9. Privacy Complaints

If you have a concern or complaint about your privacy, please contact our Privacy Officer. We take complaints seriously and will investigate promptly. If you’re
not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Contact Us

Privacy Officer – Nieuvision Property
Phone: 1300 832 554
Email: propertymanager@nieuvision.com.au 
Mail: PO Box 3084, 168 Melbourne Street, North Adelaide SA 5006
Site: Level 1, Suite 14, 116-120 Melbourne Street, North Adelaide SA 5006
Website: www.nieuvision.com.au/property-management-adelaide/

11.Updates to This Policy

This policy may be updated from time to time to reflect changes in law or business practices.

The latest version will always be available on our website.